Here's an observation from a local bike shop.
We left a bike in the shop for repair.
The guy in there filled in his little booklet to take some details.
At the bottom of his booklet form is a tear-off piece.
It is another mini-form.
By design, this mini-form needs filling in too.
But the guy didn't bother.
Because it isn't needed.
So he skipped it.
This is a great example of how an obsolete process exists in businesses.
The forms, tools, processes and systems are often bloated.
There is too much process and much of it doesn't serve any purpose.
When applying Design Thinking to anything, we look to avoid this at all costs.
We look to create only the most necessary things and processes that serve the company and the end users.
Everything else is a waste.